Refund & Dispute Policy
Effective Date: August 25, 2026
This Refund & Dispute Policy applies to digital products, software access, subscriptions and related services provided by CDL Limited LLC (“CDL,” “we,” “us,” or “our”), including Save My Score and other CLAWE products. It should be read together with our Terms of Use and Cancellation Policy.
General position
Unless a specific product or offer states otherwise, payments for digital products, software access, subscriptions and related services are generally non-refundable once access has been provided.
Subscriptions renew automatically until cancelled. Cancelling prevents future renewal charges but does not, by itself, refund amounts already paid for the current billing period. See our Cancellation Policy.
When we may provide a refund or credit
We may provide refunds, credits or other accommodations at our discretion where appropriate, including in cases of:
- duplicate charges;
- billing errors;
- a material service failure that we are unable to resolve within a reasonable time;
- a charge you did not authorise.
Promotional and Founder pricing
Promotional pricing, including Founder pricing, applies only for the period and on the terms disclosed at signup. Where a promotional rate converts to a standard rate at the end of its period, that conversion is not a billing error and is not, by itself, a basis for a refund. The standard rate that will apply is disclosed at or before checkout.
How to request a refund or raise a billing dispute
If you believe a charge is incorrect, or you need help with a billing issue, please contact us before initiating a payment dispute with your card issuer where possible. Contacting us first is usually the fastest way to resolve the matter.
Email billing@clawegroup.com and include:
- your name and the email address associated with the purchase;
- the product or subscription involved;
- the date and amount of the charge, and enough information for us to locate the transaction.
For your security, please do not send full payment-card numbers, passwords or banking credentials by email.
Chargebacks
If a chargeback or payment dispute is raised with your card issuer, we may need to provide relevant transaction and account information to the issuer and to our payment processor to respond to it. Raising a chargeback may result in suspension of the affected account or service while the dispute is investigated.
Processing
Approved refunds are issued to the original payment method through our payment processor, Stripe. The time for a refund to appear depends on the processor and the card issuer, and is outside our control once the refund has been issued.
Your statutory rights
Nothing in this policy limits any rights you may have under applicable consumer-protection law that cannot legally be waived.
Contact
Billing and refunds: billing@clawegroup.com
Product support: support@clawegroup.com
CDL Limited LLC · Website: chrislawe.com